Kevin D. Kendrick

President, TOTE Maritime Puerto Rico

Kevin D. Kendrick was named President of TOTE Maritime Puerto Rico business unit in January 2022. As President of TOTE Maritime Puerto Rico, Kendrick is responsible for maintaining the company's commitment to service excellence and leading the organization's operating strategies. Kendrick joined TOTE in March of 2012 as Chief Commercial Officer, bringing the organization more than 21 years of experience in the transportation and logistics industry.

Kendrick began his career with the A.P. Moller-Maersk Group in 1991. He was selected for the Maersk Management Training Program and began his career as an outside sales representative in St. Louis. Later, he expanded Maersk’s presence in the Midwest by opening and managing the company’s Kansas City office. Kendrick continued to advance in sales management and general management for Maersk Inc.

Jim Wagstaff

VP Operations, tote maritime Puerto Rico

Jim Wagstaff is Vice President of Operations at TOTE Maritime Puerto Rico and has been employed by TOTE for more than 25 years. He currently leads the team in delivering exceptional customer experiences for our land-based operations, equipment, and inland transportation. He has also held the positions of Vice President Support Services, AVP Terminal Operations, and Operations Supervisor.

Wagstaff joined TOTE in October 1998 as an Operations Supervisor in Jacksonville, Florida. From January 1999 to 2008, he held several leadership positions. In March 2008, he was promoted to AVP Terminal Operations with company wide responsibilities for equipment, marine, and terminal functions. In July of 2011 he was named Vice President Support Services and inland transport and risk management functions were added to his list of management duties.

He attended Florida State College and has received advanced leadership and management training from the University of North Florida, Columbia, and Harvard Business School. Jim lives in MacClenny, Florida with his wife and their 2 children.

Chris Willman

VP of COMMERCIAL, tote maritime Puerto Rico

As the Vice President of Commercial for TOTE Maritime Puerto Rico, Chris Willman drives the collaboration and coordination of diverse teams including marketing, sales, and business development to deliver valuable customer experiences. With 18 years of leadership at TOTE, he has an ability to align various departments to ensure the organization remains at the forefront of customer-centricity, exceeding expectations, and building long-lasting relationships.

Willman began his career at TOTE Maritime Puerto Rico in 2005 as an Inside Sales Account Executive. In August 2006, Chris was promoted to Regional Sales Manager of the Midwest region and in 2011, he returned to Jacksonville as the Manager of NVO/FAK accounts. His continued success led to being named a Regional Sales Manager and then Vice President of Sales & Marketing.

Chris holds a degree in Transportation Logistics from the University of North Florida.

Eduardo Pagan

VP & GM Caribbean Services, TOTE Maritime Agency PR

Eduardo Pagan joined TOTE Maritime Agency Puerto Rico (TMPR) as Vice President and General Manager of Caribbean Services in November of 2010. TOTE Maritime Agency Puerto Rico provides critical and collaborative support to TMPR. He brought more than 30 years of supply chain, sales, manufacturing, management consulting and transportation industry experience, and a strong commitment to community as an active member of many nonprofits and industry organizations.

Previously, Pagan led his own successful consulting firm specializing in business development and strategic planning. Notably, he played a pivotal role in the transformative Puerto Rico Water Authority Revenue Optimization Program. In addition, Pagan made significant contributions during his extensive 21-year tenure at Unilever, assuming key responsibilities in manufacturing, distribution, and international sales. His profound involvement in Total Quality Management (TQM), Total Productivity Management (TPM), and Lean Manufacturing enabled him to enhance overall business practices and drive improvements in operational productivity, safety, and environmental impact. Pagan's leadership extended to spearheading the Competitiveness Team and Strategy for the esteemed Puerto Rico Manufacturing Association.

Michael Nicholson

VP of pricing, tote maritime Puerto Rico

Mike Nicholson joined TOTE in July of 2002 as a pricing director for the Caribbean focused on the US Virgin Islands and the Dominican Republic and now serves as the VP of strategic planning/yield for TOTE Puerto Rico. He has worked directly in the maritime transportation industry since 1984. Prior to joining TOTE Maritime, Nicholson completed the training program at US Lines in the spring of 1985. He held various pricing positions involving several International Markets: the Mideast and south Asian countries, with US Lines from 1984 to 1986; Europe, Asia and South America with Crowley from 1987 to 2000; and South America with Hamburg-Sud from 2000 to 2002, all before specializing in the Caribbean market with TOTE Puerto Rico.

He holds a BS in Management and Labor Relations from Niagara University.

Cathy Millete

Senior Director, service excellence

Cathy is a seasoned leader with over 34 years of experience in the transportation and logistics industry. Since joining TOTE Maritime Puerto Rico in 2000, she has held a variety of leadership roles, consistently demonstrating her expertise in customer-focused operations and her commitment to excellence. Most recently, Cathy served as Director of Customer Service, where she led initiatives to enhance service delivery and strengthen customer relationships, solidifying her reputation as a trusted partner to customers and colleagues alike.

As Senior Director of Service Excellence, Cathy oversees Booking, Customer Service, Shipment Services, Cargo Support, Hazardous, and Regulatory teams. She is focused on streamlining processes and strategically aligning resources to deliver outstanding value to customers. With her extensive industry knowledge and proven leadership, Cathy plays a pivotal role in ensuring the company’s service delivery remains best-in-class, supporting its mission to serve the island with reliability and excellence.

Additionally, Cathy is the Board Chair of TOTE Maritime Puerto Rico’s Corporate Social Responsibility Board, overseeing our organization’s charitable giving and community support efforts in Jacksonville and San Juan.